How to order a special meal on Royal Brunei

Learn exactly how to secure your special dietary meal on Royal Brunei flights, including route restrictions, allergen policies, and timing requirements to ensure proper accommodation.

Before You Start – Check Eligibility

Alcohol policy: No alcoholic beverages served on any flights

Timing requirements: 24 hours minimum (48 hours for allergen-free meals)

Route restrictions: No meal service on Brunei-Kota Kinabalu, Brunei-Kuching, and Brunei-Balikpapan routes

Halal certification: All meals are Halal – no need to request separately

How to order

  1. 1

    Access the Royal Brunei Website

    Go to royalbrunei.com and click the “Manage Booking” tab

    Enter your name and booking reference

    Click “Find Flight” to access your reservation

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  2. 2

    Navigate to Meal Selection

    Review available special meal options for your route

    Click on “Flight Extras/Other Services” in your booking summary

    Locate the “Meal Selection” section

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  3. 3

    Select Your Special Meal

    Important: Complete this step for ALL flights in your itinerary

    Choose your required special meal from the dropdown menu

    Click “Add” to include it in your booking

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Important Route Restrictions

No Meal Service Available On

  • Brunei-Kota Kinabalu-Brunei
  • Brunei-Kuching-Brunei
  • Brunei-Balikpapan-Brunei

Reason: Brief travel time on these domestic routes

Troubleshooting Common Issues

Can’t find the “Meal Selection” option?

  • Verify your flight qualifies for meal service (check route restrictions)
  • Ensure booking is confirmed and ticketed
  • Try refreshing the browser or clearing the cache
  • Contact Royal Brunei customer service if the option is missing

Special meal not available for selection?

  • Check if you’re within the ordering window (24-48 hours before departure)
  • Verify route serves meals (domestic routes excluded)
  • Try a different browser or turn off ad blockers
  • Contact Royal Brunei directly for assistance

Booked through a travel agent?

  • Contact your original booking agent to make special meal requests
  • Provide booking reference and specific meal requirements
  • Confirm the agent has access to modify Royal Brunei reservations
  • Follow up to ensure the request was processed successfully

Need an allergen-free meal but only have 24 hours?

  • Contact Royal Brunei customer service immediately
  • Explain urgent allergy requirements
  • Prepare to bring your own food as a backup option
  • Ensure you have the necessary medications and documentation

Important Limitations

  • No guarantee: Royal Brunei cannot guarantee completely allergen-free meals
  • Route restrictions: Several domestic routes have no meal service
  • Timing deadlines: Strict 24/48-hour requirements must be met
  • Environmental factors: Other passengers may bring allergen-containing food
  • No alcohol: Royal Brunei does not serve alcoholic beverages on any flights

Bottom Line

Royal Brunei’s special meal ordering through “Manage Booking” is straightforward, but route restrictions and allergen policies require careful attention.

The 48-hour requirement for allergen-free meals is critical, and passengers with severe allergies should plan to bring their food.

All meals are automatically certified as Halal, making it unnecessary to request this certification.

Keep in mind that several domestic routes don’t serve meals at all due to their short flight times.

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