Learn exactly how to secure your dietary special meal on Thai Airways flights โ€“ with timing requirements, route restrictions, and contact methods to ensure proper accommodation.

FLIGHT DIRECTION ADVANCE NOTICE REQUIRED FLIGHT ELIGIBILITY ORDERING METHOD
Departing FROM Bangkok 24 hours before departure TG 3-digit flights only Online, phone, or agent
Arriving TO Bangkok 48 hours before departure TG 3-digit flights only Online, phone, or agent
Flights to Pakistan No action required All TG flights MOML served automatically

Before You Start โ€“ Check Eligibility

Flight restrictions: Special meals are only available on Thai Airways-operated flights with TG 3-digit flight numbers

Route type: International flights only โ€“ no special meals on domestic Thai routes

Passenger types: Available for all passengers with dietary requirements, including infants and children

Meal range: Approximately 20 special meal options covering religious, medical, and dietary preferences

How To Order

  1. 1

    Access the Thai Airways Website

    Go to thaiairways.com and click on “My Booking”

    Input your booking reference and last name details

    Select “Find Booking” to access your reservation

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  2. 2

    Navigate to Services

    On your booking details page, locate “Services Details”

    Click on “Add additional services” to access meal options

    Thai airways booking confirmation page.
  3. 3

    Select Special Meals

    In the flight special requests section, click on “Meals”

    Review the available special meal options from the dropdown menu

    Browse descriptions to find a meal matching your dietary requirements

    A screenshot of a page with a yellow button and a purple button.
  4. 4

    Choose Your Meal

    Select your preferred special meal code from the dropdown box

    Confirm your selection by clicking “Confirm and Close”

    Repeat for all passengers requiring special meals

    A screen shot of a screen with a purple button on it.
  5. 5

    Verify Confirmation

    Check that your special meal request appears in your booking summary

    Save your booking confirmation for travel records

    Watch for any confirmation emails from Thai Airways

Alternative Contact Methods

Travel Agent Booking

Contact your original booking agent to request special meals

Provide booking reference and specific meal requirements

Thai Airways Contact Centre

Bangkok: +66 (0) 2 356 1111

Have booking reference and passenger details ready

Troubleshooting Common Issues

Can’t find the “Special Meals” option?

  • Verify your flight has a TG 3-digit flight number (Thai Airways operated)
  • Check if the booking is for international flights only
  • Ensure you’re within the booking window
  • Try refreshing the browser or clearing the cache

Booking deadline passed?

  • Flights from Bangkok: No special meals within 24 hours
  • Flights to Bangkok: No special meals within 48 hours
  • Contact Thai Airways directly for emergency dietary requests
  • Consider bringing approved food items in carry-on

Special meal not appearing?

  • Confirm that your flight operates meal service
  • Check if you’re on the correct Thai Airways website region
  • Verify that the booking is confirmed and ticketed
  • Try alternative contact methods (phone/agent)

Booked through a travel agent?

  • Contact the original booking agent for meal requests
  • Ensure the agent has access to modify Thai Airways reservations
  • Provide specific meal codes if the agent needs them
  • Follow up to confirm the meal was added to the booking

Need a kosher meal urgently?

  • Kosher meals typically require a 48-hour notice regardless of the route
  • Contact Thai Airways Bangkok centre immediately
  • Have a backup food plan if the request cannot be accommodated
  • Ensure all connecting flights include kosher meal requests

Important Limitations

No guarantee: Thai Airways cannot guarantee special meal availability on all flights

Flight restrictions: Only available on TG-operated international flights

Timing critical: Different advance notice requirements based on route direction

Codeshare limitations: Not available on partner airline-operated flights

Route exceptions: Muslim meals automatically provided to Pakistan destinations

Medical documentation: May be required for certain medical dietary meals

FAQs

Why do timing requirements differ for Bangkok departures vs arrivals?

Thai Airways requires 24 hours’ notice for flights departing from Bangkok, but 48 hours’ notice for flights arriving in Bangkok. This difference relates to catering logistics and preparation time at different airports.

Can I order special meals on codeshare flights?

No, special meals are only available on Thai Airways-operated flights with 3-digit flight numbers starting with ‘TG’. Partner airline flights have separate meal policies and booking systems.

Are special meals available on domestic Thai Airways flights?

No, special meal ordering is only available on international flights. Domestic routes within Thailand don’t offer special meal pre-ordering services.

Can I change my special meal selection after booking?

Yes, you can modify your selection through “My Booking” provided you’re still within the advance notice window (24 or 48 hours, depending on route direction).

About Thai Airways

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