Know exactly how to secure your meal choice on Austrian Airlines European flights – using the pre-flight-shopping.com system to guarantee availability and save money.
Before You Start – Check Eligibility
Payment: Collected onboard during flight (no advance payment)
Route type: European flights only (short and medium-haul)
Class: Economy passengers (Business Class gets complimentary meals)
Timing: Must order before the deadline
Step-by-Step Pre-Order Process
- 1
Access Pre-Order Website
Go to pre-flight-shopping.com and select Austrian Airlines from the airline list
Scroll down to the booking entry section
Enter your booking code, first name, and surname exactly as on your ticket
Click “Continue” to proceed to flight selection
- 2
Select Your Flight
Eligible flights will display a black “Select” button
Click “Select” to view your available inflight options
Browse the Austrian Melangerie menu items
Review prices and meal descriptions
- 3
Add Items to Cart
Choose your preferred meals, snacks, or beverages
Click the “To shopping basket” button when finished selecting
The system will confirm your choice with a notification
Click “Add to shopping cart” for each item you want
- 4
Review and Submit Order
The shopping basket screen displays all selected items
Add or adjust quantities of meals as needed
Review the total cost and item details
Enter your email address to receive booking confirmation
Click “Submit Order” to complete your pre-order
Confirmation
Save confirmation for your travel records
You’ll see a confirmation message on screen
Check your email for order confirmation details
Payment Process
No payment required during online ordering – payment is collected onboard during your flight using standard payment methods.
Benefits of Pre-Ordering
Guarantee the availability of your preferred meals
Save time during service by having meals ready
Better selection than onboard-only options
No payment risk – pay onboard only
Troubleshooting Common Issues
Can’t find Austrian Airlines on pre-flight-shopping.com?
Scroll through the complete airline list carefully
Try using the browser search function (Ctrl+F) for “Austrian”
Clear browser cache and refresh the page
Try a different browser if issues persist
Booking code not recognised?
Double-check the booking reference spelling and format
Ensure the first name and surname match the ticket exactly
Verify you have a confirmed booking (not just held)
Contact Austrian customer service if code issues continue
No “Select” button appearing?
Check if your flight qualifies for pre-order service
Verify flight duration and route (must be European short/medium-haul)
Ensure you’re in Economy class (Business gets complimentary meals)
Try refreshing the page or using a different browser
Shopping basket not working?
Check internet connection stability
Disable ad blockers that might interfere
Try incognito/private browsing mode
Clear browser cookies and cache
Email confirmation not received?
Check your spam/junk folder thoroughly
Verify the email address entered correctly
Allow up to 30 minutes for delivery
Save the screen confirmation as backup
What if the online pre-order fails?
You can still purchase the same items onboard
Availability may be limited without pre-ordering
Prices will be standard onboard rates (higher than pre-order)
Contact the Austrian customer service for assistance
Important Reminders
External website: pre-flight-shopping.com is not controlled by Austrian Airlines
European flights only: This pre-order system applies to short and medium-haul European routes
Economy passengers: Business Class receives complimentary meals
Payment onboard: No advance payment required or accepted
Confirmation essential: Save email confirmation for reference
