INTRODUCTION
Who doesn’t love a fifth freedom flight? My recent journey with KLM in premium economy from Kuala Lumpur to Jakarta offered a short 1 hour and 40 minutes to explore the airline’s premium economy product and discover their Dutch brand collaborations.
ON THE GROUND
On the Boeing 787-9, KLM’s Premium Comfort Class features 21 seats, of which only 8 were occupied on my flight.
Passengers enjoy up to 17 cm more legroom compared to economy class, along with a decent seat recline, adjustable leg and footrests, in-seat power, and a 13-inch entertainment system.
While pre-departure drinks weren’t offered, the crew distributed inflight menus.
THE INFLIGHT MENU
For this short flight, the meal consisted of a pickled papaya salad, nasi lemak (a Malaysian favourite, fitting for our departure from KL) with prawn sambal, and a lemon meringue cake.
On longer flights, KLM typically offers up to three main meal choices in Premium Comfort Class.
Though champagne isn’t available in premium economy, KLM serves Cava (often called the Champagne of Spain) and Bols espresso martinis.
Wine options include a white, two reds, a selection of spirits, and of course, Heineken beer.
Additional Dutch brands featured on the flight include Egberts coffee, established in Joure, Netherlands, in 1753, and Pickwick tea. Royal Club tonic and ginger ale, also owned by Heineken, are included as well.
It’s great to see KLM collaborating with Dutch brands, showcasing their commitment to local brands even on a flight from KL to Jakarta.
INFLIGHT
Approximately 20 minutes after takeoff, the crew began the inflight service. The service was quick and efficient but personable and friendly. The entire meal and drink service, including both cabins, took just 50 minutes to complete.
THE MEAL
The meal was thoughtfully presented, reflecting the airline’s commitment to a pleasant dining experience, though it had its culinary shortcomings.
The nasi lemak was somewhat underwhelming in flavour, and the lemon meringue cake missed the mark.
THE TRAY AND EQUIPMENT
KLM introduced a reusable polypropylene meal tray alongside eco-friendly plates, which are also reusable.
Although plastic covers are used for food, this choice supports fuel efficiency by keeping the service items lighter.
While some may balk at using plastic for serving premium economy meals, I think it looks sleek and is much lighter than porcelain.
This reduction in weight leads to better fuel efficiency for the flight. Reusable glassware and proper cutlery enhance the premium dining experience.
CONCLUSION
KLM’s premium economy class offers a glimpse into Dutch hospitality with a focus on service and sustainability.
Despite minor culinary flaws, the crew’s dedication and the airline’s eco-friendly practices made this short journey a positive experience.
For a brief flight, KLM’s premium economy delivers a blend of comfort and care.