Intro
During a recent journey from Helsinki to Bangkok, I had the opportunity to experience Qatar Airways’ economy class service for the first time.
Renowned for its exceptional service, the airline generally met my expectations; however, there were some highs and lows, especially regarding the meal options.
From the moment I boarded, the warmth and attentiveness of the crew were evident.
Each crew member greeted me as I walked to my seat, setting a welcoming tone.
Shortly after settling in, passengers were given hot towels, headphones, and amenity kitsโa level of pre-departure service that sets Qatar Airways apart from many other airlines in economy class.
Inflight Service
Helsinki to Doha
About 10 minutes after takeoff, the crew began preparing for the inflight service. Menus were distributed shortly after.
Economy class passengers on Qatar Airways have three options for meals, including an infused focaccia bread (a rarity in economy class), fresh fruit, salad, and a dessert.
The flight was about 30% full, allowing me to stretch out and transform my row into a makeshift business class seat.
The crew confirmed my special vegan meal order before service began, which was a nice touch of personalisation.
My meal included a vegetarian bean croquette with rice and tomato sauce, fresh fruit, salad, and dessert.
While I appreciated the effort in the presentation and the addition of infused focaccia bread and proper cutlery, the croquette itself was bland, and the rice was a bit dry.
The salad starter, however, was a highlight, offering a burst of flavour.
For comparison, I sampled a standard Chicken Kapsa meal far more enjoyable than the vegan option.
About four hours into the flight, a second meal service offered a spinach and lemon dahl wrap. This snack was flavourful and satisfying.
Doha to Bangkok
On the 5.5 hour flight from Doha to Bangkok the same service pattern occured.
Shortly after takeoff, menus were distributed, and the inflight service began shortly after.
For breakfast, I chose the eggs, which were unfortunately hard and tasteless, and the overall meal was slightly underwhelming.
Later, a snack service offered a choice of dishes.
I opted for the Chinese Barbecue option, which was flavourful and satisfyingโmuch better than the breakfast offering.
Conclusion
Qatar Airways economy class delivers on its promise of exceptional service.
I was consistently impressed with their professionalism, polished service, and attention to detailโhallmarks of the airline’s training.
While the complimentary meals had their highs and lows, thoughtful touches like infused focaccia bread and proper cutlery elevated the economy class dining experience.
Despite some inconsistencies in meal quality, the overall journey left a positive impression, thanks to the excellent service and comfort provided by the crew.
