How to Order
Learn exactly how to pre-order your special meal online through Garuda’s website, complete with timing requirements and troubleshooting tips to ensure your dietary needs are met.
Before You Start
Flight duration
Must be over 90 minutes
Timing
Order minimum 24 hours before departure (72 hours for Kosher meals)
What You’ll Need
Booking reference number (6-character code from your confirmation email)
Passenger surname (exactly as shown on ticket)
Step by Step Ordering Guide
- 1
Navigate and Enter
Go to garuda-indonesia.com and click “My Trip”. Enter your booking reference and surname exactly as they appear on your ticket.
- 2
Access Service Details
Once your flight details load, select “Service Details” then click “Meals” to view available special meal options.
- 3
Make Your Meal Choice
Browse the available special meals and select the one that matches your dietary requirements.
- 4
Confirm & Review
Confirm
When the confirmation prompt appears, review your selection carefully. Confirm your choice, then double-check your updated booking details to ensure the special meal is listed.
Troubleshooting Online Issues
System won’t accept your booking reference?
Double-check spelling of surname matches ticket exactly
Ensure booking reference is entered without spaces
Try refreshing page or using different browser
Can’t find meal options?
Verify your flight is over 90 minutes duration
Check if your route has restrictions (some meals unavailable to Middle East destinations)
Ensure you’re ordering at least 24 hours in advance
Important Restrictions
Timing deadline
24 hours minimum before departure (72 hours for Kosher meals)
Flight duration
Special meals only available on flights over 90 minutes
Route limitations
Hindu, Kosher, Low Fat, and Raw Vegetarian meals not available on some Middle East routes
Age requirements
Baby meals (under 1 year), Child meals (ages 2-7)
