Learn exactly how to secure your preferred meal on Scoot flights – with timing requirements, fare class differences, and route limitations to plan your dining experience.
Quick Reference
| FARE CLASS | MEAL INCLUSION | ADVANCE NOTICE | HOT MEAL PRICE |
|---|---|---|---|
| Economy | No meals included – purchase required | 72 hours before departure | SGD $18.50 (includes drink & dessert) |
| ScootPlus | One complimentary meal included | 72 hours before departure | Additional meals: SGD $18.50 |
| Short-haul routes* | Limited food offerings | 72 hours before departure | Reduced menu selection |
*Short-haul routes with limited offerings: HDY, IPH, KBR, KCH, KUA, KUL, LGK, MKZ, PEN, PDG, PKU, SBW, SZB
Before You Start – Understand Scoot’s Model
Low-cost carrier: Meals not included in basic Economy fares – must be purchased separately
ScootPlus benefit: One complimentary meal included, same menu as Economy class
72-hour deadline: Stricter timing than most airlines – plan ahead
How To Order
- 1
Access the Scoot Website
Visit flyscoot.com and click on “Your booking”
Navigate to the “Manage booking” section
- 2
Enter Booking Details
Input your booking reference number and email address
Enter other personal details as requested by the system
Click to access your booking confirmation page
- 3
Locate Meal Section
On the “Manage your booking” page, scroll to find the “Meals” section
Click on “Add Now” to start the meal selection process
- 4
Browse Scoot Café Menu
Review the available meal options from Scoot Café’s menu
Choose between hot meals, light meals, wraps, and snacks
Check meal descriptions and allergen information carefully
Special Dietary Options
Vegetarian meals – Plant-based options available
Vegan meals – No animal products (request during booking)
Gluten-free meals – Available on request
Halal meals – Muslim-friendly certified options
Troubleshooting Common Issues
Can’t find the “Meals” section?
- Verify that your booking is confirmed and ticketed
- Check if you’re within the 72-hour pre-order window
- Ensure your route offers meal service (check short-haul limitations)
- Try refreshing the browser or clearing the cache
Booking within 72 hours?
- Pre-ordered meal selection is no longer available
- An alternative meal may be served instead of the preferred choice
- Consider onboard purchase options (limited availability)
- Contact customer service for urgent dietary requirements
Payment not processing?
- Verify payment card details and billing information
- Ensure sufficient funds for meal charges plus currency conversion
- Try an alternative payment method if available
- Contact Scoot customer service for payment assistance
Special dietary needs?
- Request vegetarian, vegan, gluten-free, or halal meals during booking
- Contact customer service at least 72 hours before departure
- Specify exact dietary requirements when requesting
- Consider a backup food plan if a special meal is unavailable
ScootPlus passenger questions?
- One complimentary meal is included automatically
- Can pre-order additional meals for SGD 18.50 each
- Same menu options as Economy class passengers
- Follow the exact 72-hour booking requirement
Onboard meal unavailable?
- Present a boarding pass or itinerary as proof of purchase
- The crew will provide an alternative meal if the pre-ordered option is unavailable
- Limited onboard purchasing available (cash only, change in SGD)
- No outside food is officially permitted onboard
FAQs
How far in advance must I place a pre-order for meals?
You must pre-order meals at least 72 hours before departure. This is stricter than most airlines, so plan when booking your Scoot flight.
Are meals included in Economy class tickets?
No, meals are not included in Economy class fares. All meals must be purchased separately. ScootPlus passengers receive one complimentary meal with their ticket.
Can I bring my food onboard?
Officially, consumption of outside food and beverages is not permitted onboard for safety and hygiene reasons. However, enforcement may vary by route and crew.
Are special meals available on Scoot?
Yes, Scoot offers vegetarian, vegan, gluten-free, and halal meal options. These must be requested during booking or by contacting customer service at least 72 hours before departure.
