A white table with Finnair inflight service business cards on it.
Finnair has made a number of changes to support the health of customers and employees in the air and on the ground. As air travel demand increases Finnair is opening the Finnair Lounge in the Schengen area and expanding the onboard offering. “We are delighted to be able to bring back familiar elements of our valued customer service while still taking good care of the hygiene and safety of our customers and staff,” says Karim Al-Soufi, Vice President of Customer Experience at Finnair.

In the coming months on flights in Finland and on the shortest routes in Europe, such as Stockholm’s Arlanda, the airline will continue to serve coffee and tea, juice and water in economy class. On longer European flights they will serve a biscuit or a sandwich, depending on the length of the route. On long-haul flights, passengers can expect to see normal service levels in the economy and business class cabins with the exception of special meals and alcoholic beverages still limited.

Travelling can feel different than before, with changes in services and new types of procedures in place, such as the mandatory use of a mask on our flights.


In addition to cleaning measures and regular disinfections on flights, Finnair will launch a new “Clean Kit” that will be made available from early July. The kit contains hand sanitiser, surface wipes, an information leaflet and is packaged within an envelope that acts as a waste container.

The kit is sustainable and features artwork by Finnish artist Reeta Ek. The paper product has been sourced using sustainable Finnish forestry fibres and the hand sanitiser has been supplied by Kyrö distillery. Kyrö pivoted to providing hand sanitiser to the healthcare industry when the pandemic first started.

The wearing of masks by all passengers and crew will continue to be mandatory throughout the entire journey (except when dining). Passengers are asked to prepare enough masks for their journey, and a limited supply is available onboard if required in exceptional circumstances. In line with the focus on sustainability, these masks have been sourced and manufactured within Finland.


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