The airline is still offering you the option to order special meals during the pandemic. Particular service elements have been reduced to limit the interactions between crew and passengers.
Changes are more prominent in the business class cabin and include a simplified meal service that is delivered on one tray. Hot towels and pre-take-off drinks have been suspended until further notice.
Complimentary tea, coffee and water are always available on all Air New Zealand services, no matter what you paid for your airfare.
Passengers who have booked theworks and worksdeluxe fare packages will receive meals and free drinks. If you booked a seat or seat+bag fare, you can purchase items such as sandwiches, pies, paninis and more.
To order food onboard your flight simply place the order using the inflight entertainment system and pay with your credit card or Airpoints Dollars. Note that cash is not accepted and debit cards must display a Visa or Mastercard logo.
You can view the inflight food menu here.
All fares include a free snack plus tea or coffee. If you’re travelling on ATR72 and Q300 flights, that have a flying time of less than 45 mins, you will be offered water and a snack.
Koru Hour flights offer additional snack and drink options including coffee/tea as well as muffins and cookies. Late afternoon departures will feature New Zealand wines, premium beers, cider, L&P and Coke Zero, served alongside cheese and crackers or a savoury snack.
Not sure if you’re travelling on a Koru Hour flight? They are A320 operated services between Auckland, Wellington, Christchurch, Dunedin and Queenstown, with a scheduled flight time of more than 50 minutes, on Monday to Fridays before 8:00 am or between 4:35 pm and 7:05 pm, except public holidays.
Tasman and Pacific Flights
Business-class customers may order from the range of special long-haul meals listed below. Works or works deluxe passengers can order a child meal, gluten-free or vegetarian (vegan or non-dairy) special meal on these flights.
Long Haul Flights
All customers may order the following special meals.
Baby/Infant, Child, Vegetarian Lacto-Ovo, Vegetarian Vegan, Vegetarian Hindu, Vegetarian Oriental, Vegetarian Jain, Gluten Intolerant, Diabetic, Kosher Meal, Moslem Meal, Hindu Meal, Low Fat Meal and Fruit Platter.
For more information regarding special meals on Air New Zealand click here.
Travelling with Kids
Parents can bring snacks onboard for their kids however note that the airline can not heat or refrigerate your food, ensure that the items comply with airport security restrictions here.
Ensure that you’re aware of any inbound customs rules regarding leftover food if in doubt it’s always best not to take any leftovers with you on arrival. This is due to local quarantine rules.