Learn exactly how to secure your preferred meal on Air Asia flights through the step-by-step booking process and save up to 20% compared to onboard prices.
For complete Santan menu details and pricing, see our guide.
Quick Reference
| BOOKING METHOD | WHEN AVAILABLE | ACCESS |
|---|---|---|
| Standard Pre-Order | 24 hours before departure (48h for Japan) | Air Asia website, Purchases section |
| Santan Express | 1-3 hours before departure | Selected airports only – see main guide for details |
How To Order
- 1
Access Your AirAsia Account
Go to airasia.com and log in to your account
Navigate to the “Purchases” section within your AirAsia account dashboard
- 2
Find Your Booking
Locate your flight booking confirmation page
Click on “Inflight Meal” to access the meal selection options
- 3
Browse Santan Menu
Review the available meal options from AirAsia’s Santan menu
Browse Asian, international, and vegetarian selections
- 4
Select Your Meals
Add each desired meal to your selection by clicking the + button
Select meals for all passengers and flight segments as needed
Click “Done” when you’ve finished selecting meals
- 5
Review and Confirm
Review all meal choices on the main add-ons page
Verify passenger names, flight details, and meal selections
Click “Confirm Changes” to proceed to payment
Enter your payment card details securely
Confirm all changes and complete the payment process
Watch for the confirmation email – save this as proof of your meal booking
Important Booking Notes
Boarding Pass Requirement Keep your boarding pass handy during the flight – it contains your special meal code that cabin crew will verify when serving pre-ordered meals.
Priority Service Pre-ordered meals are served first according to seat number before general onboard sales begin.
Payment Processing All pre-ordered meals must be paid for during the booking process – no cash-on-delivery options available.
Troubleshooting
Booking Deadline Passed?
- Standard routes: No online pre-orders within 24 hours
- Japan flights: No pre-orders within 48 hours
- Check Santan Express availability at airport (selected locations only)
- Consider onboard purchase as backup option
Payment Not Processing?
- Verify card details match account billing address
- Ensure sufficient funds including currency conversion fees
- Try different payment method if first option fails
- Contact Air Asia customer service for payment assistance
Want to Change Meal Selection?
- Changes allowed more than 24 hours before departure
- Access “Manage My Booking” to modify selections
- Pay price difference if upgrading to more expensive meal
- No refunds if downgrading to cheaper option
Booked Through Travel Agent?
- Contact original booking agent for meal additions
- Some third-party bookings don’t allow direct online meal ordering
- Agent may need to contact Air Asia directly
- Consider onboard purchase if agent booking restricts pre-orders
Can’t Find Meal Options?
- Verify booking is confirmed and ticketed
- Check flight duration qualifies for meal service
- Ensure you’re within booking deadline window
- Try different browser or clear cache if technical issues
FAQs
Are AirAsia meals Halal-certified?
All meals are classified as Halal, except for those served on AirAsia Philippines (Z2) flights. Check with the crew if you have specific religious dietary requirements.
How do I access Air Asia meal pre-ordering?
Log into your Air Asia account, go to “Purchases” section, find your flight booking, and click “Inflight Meal” to access the Santan menu.
Can I pre-order meals if I booked through a travel agent?
Contact your original booking agent first. Some third-party bookings may not allow direct online meal ordering and require agent assistance.
Can I get a refund if I change to a cheaper meal?
No, Air Asia doesn’t provide refunds for downgrading to less expensive meals. You only pay the difference when upgrading to more expensive options
